Technical Support
Stuck on something? Check the FAQ below first — if that doesn't help, contact us directly.
Last updated: September 11, 2026
Get in touch
You can reach us through any of the channels below. To help us diagnose faster, please include your app version, OS version and steps to reproduce.
Release notes and the current cloud drive / media server support lists live here.
Shows the community channels available for your platform.
Response time
What to include
The more complete the report, the faster we can locate the problem. These details save a round of back-and-forth:
- App version (Settings → About → Version)
- Device model and OS version
- What you did, what you expected, and what actually happened
- Screenshots or a screen recording (especially for UI issues)
- The on-screen error message or a log excerpt
Please never send passwords, cloud-drive access tokens or other account credentials — we don't need them to diagnose an issue.
Frequently asked questions
Click a question to expand the answer.
No. Hyper Music has no account system: your library, playback history, favorites and playlists stay on your own device. When you connect a cloud drive or media server, the authorization credentials are issued by that provider and stored locally on your device.
Privacy & terms
Everything about data handling is documented here:
The Terms of Service and Open Source Licenses are available in the app under Settings → About.